- Working with your working style
- Take charge of your time
- The internal dialogue and trackdown
- Parent shrinkers
- Staying OK
- Stroking
- TA structure
- Keeping people & Karpman Drama Triangle
- Life positions – I’m okay, you’re okay
- Parent-stoppers
- Knowing and doing
- Drivers
- Parent, Adult & Child ego states
- Feelings in TA
- Transactional analysis – intro
- Conflict
- Do and don’t messages in TA
- Using Transactional Analysis to handle a complaint
- Building children
- Requirements for change
- Adult vs Parent protection
- The OK grid and assertiveness
