| Establishing phase |
- Non verbal
- Listening
- without interruption
- 2 levels
- without distortion
|
| On-going phase |
- Agendas
- Assessment
- Resolution
- Open questioning
- Non-judgmental
- Mentee’s agenda defined
- Boundary keeping
- No redirected thinking
|
| End phase |
- Reflecting
- Analysing
- Setting objectives
- Summarising
|
