- VAK and accessing minimal cues
- The doctor’s feelings in the consultation
- Reassurance
- Motivating People
- Motivational Interviewing
- How to structure a consultation
- Developing rapport
- Screening for other problems
- Shared Decision Making
- Non-verbal communication
- Open questions
- Understanding the patient’s perspective (ICE)
- Ideas, Concerns and Expectations
- Beginnings
- Little words that make a massive difference
