Most complaints are due to miscommunication
- Communication skills
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- Generic
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- Face to face
- Telephone skills
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- Anger management
- Transactional analysis
- Generic
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- Experiential learning
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- Prevention of complaints
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- GMC advice
- Complaints procedure
- Practice management
- OOH course
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- Complaints within the practice
- Significant events
- Teamwork skills
- Prevention of complaints
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