- What are your zones of comfort, challenge and fear?
- What is psychodynamic thinking?
- Patient-centredness – Mead & Bower
- Patient-centred consulting
- Pattern recognition – more things
- Narrative in medicine
- Narrative Based Medicine
- Maslow’s hierarchy of needs
- Illness behaviour
- The Cycle of Care
- Barriers to effective consultations
- Why patients come in – 10 questions to answer
- Are there problems in communication between doctors and patients?
- Why teach communication skills?
- Is there evidence that communication skills affect outcomes of care?
- Pattern recognition
- Communication problems between doctors and patients
- Evidence to support listening
- Building a supportive climate
- Research evidence on ending the consultation
- Evidence that rapport building skills make a difference
