Main Scale
| The doctor is not a very good listener, tends to confine questions to one area of concern and does not clarify the reasons for the patient’s visit. |
The doctor is skilful in acquiring information which relates to the patient. The doctor demonstrates interest by his/her manner and willingness to listen without interrupting unnecessarily. |
| 1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
| Has little understanding of this. |
Attempts to do this but is not yet skilful and sometimes runs into difficulty. |
Attempts to do this and is usually successful but recognises his/her limitations. |
Perfect |
Subscales
The doctor:
|
|
Rarely |
Occas
ionally |
Fairly
frequently |
Often |
Usually |
| (a) |
Shows interest and is attentive. |
|
| (b) |
Is willing to take time to listen and does not interrupt unnecessarily. |
|
| (c) |
Allows patient to express own ideas (especially about the nature of the illness). |
|
| (d) |
Widens the discussion to make space for the patient’s other concerns. |
|
Notes for raters
This area of behaviour can he assessed only when the rater has spent sometime either directly observing consultations or by the use of audiotape orvideotape recordings.
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