Seek to avoid the autobiographical responses
- Probing
- Evaluating
- Advising
- Interpreting
If it is going wrong, how about “I’m not really trying to understand, can we start again?”
4 developmental stages or empathic listening
- Mimic content
- Rephrase the content
- Reflect feeling
- Rephrase the content and reflect feeling
Being understood
- Ethos: personal credibility
- Pathos: feeling
- Logos: logic