Patient-centred consulting

 

Patient-centred consulting
Detection skills Patients agenda Patients ideas Listening skills Watching for non-verbal cues Exploring feelings (doctor and patient) Clarification
Management skills Health beliefs (may be on more than one level) Patient expectations How does the problem affect the patient? Sharing examination findings Formulate a plan by negotiation with the patient Explanation Checking understanding
Avoid being prescriptive jargon words valued judgements

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Ref: Patient-centred medicine – Stewart et al (SagePublications)