- CONSULTATION MODELS
- TELEPHONE CONSULTATIONS
- BALINT
- ANALYSING THE CONSULTATION
- Explaining things
- Use of videotaped consultations in summative assessment of GP trainees
- Rules for discussing video consultations
- Video for consultation teaching & assessment
- Consultation Videotape Assessment by Cox
- Illness behaviour questionnaire – why now?
- GP trainee patient-problem-management log
- Methods of analysing the consultation
- Communication skills teaching
- Agenda-Led Outcome-Based Analysis (ALOBA)
- Leicester Assessment Package for video consultation
- Consultation Satisfaction Questionnaire
- Tips on joint consulting
- Video allergy
- COMMUNICATION MICROSKILLS
- VAK and accessing minimal cues
- The doctor’s feelings in the consultation
- Reassurance
- Motivating People
- Motivational Interviewing
- How to structure a consultation
- Developing rapport
- Screening for other problems
- Shared Decision Making
- Non-verbal communication
- Open questions
- Understanding the patient’s perspective (ICE)
- Ideas, Concerns and Expectations
- Beginnings
- Little words that make a massive difference
- COMMUNICATION SKILLS THEORY
- What are your zones of comfort, challenge and fear?
- What is psychodynamic thinking?
- Patient-centredness – Mead & Bower
- Patient-centred consulting
- Pattern recognition – more things
- Narrative in medicine
- Narrative Based Medicine
- Maslow’s hierarchy of needs
- Illness behaviour
- The Cycle of Care
- Barriers to effective consultations
- Why patients come in – 10 questions to answer
- Are there problems in communication between doctors and patients?
- Why teach communication skills?
- Is there evidence that communication skills affect outcomes of care?
- Pattern recognition
- Communication problems between doctors and patients
- Evidence to support listening
- Building a supportive climate
- Research evidence on ending the consultation
- Evidence that rapport building skills make a difference
- SPECIFIC SCENARIOS
- CALGARY CAMBRIDGE MODEL
- PROBLEM BASED INTERVIEWING (PBI)
